woman on laptop and phone at same time


Step 1:

Access CommunityWestCU.org, click on the blue "LOGIN" button, then click "First Time User".

First Time User location on website

Step 2:

Enter in your Account Number and Social Security Number in the appropriate fields.

First Time User Set Up

Step 3:

Create a unique username that satisfies the following criteria:

  • Must be 1-20 characters long
  • Cannot contain any special characters
  • Cannot begin or end with a space
  • Cannot contain your account number
  • Cannot contain your first or last name
  • Cannot be all numbers

Note: Usernames are NOT case sensitive

Create a Username

Step 4:

Select how you would like to receive your verification code from the options that appear.

Account Verifcation

Step 5:

Your code should arrive shortly after you select the way you want to receive it. Once you do, enter the verification code on the next screen.

Verification Code Example

Step 6:

Create a unique password that satisfies the criteria listed on the prompt.

Create a Password

Step 7:

Select and answer three of the security questions, or create your own! (You will be asked one of these each time you log into online banking or the mobile app).

Create Security Questions

Step 8:

Review the Terms & Conditions and if you agree, check the box and click "Accept Terms & Conditions".

Terms and Conditions Example

Step 9:

Accept the default PIB Profile set by Community West.

PIB Profile Required

You are now enrolled for Online Banking!