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CONTACT US

Have a question or need assistance? We're here to help. You can start a live chat, send a secure message through online banking, call us, visit a branch, or drop us a line by mail. For quick answers, be sure to check out our FAQs. However you choose to reach out, we look forward to connecting with you!

 

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PHONE NUMBERS
Local: 616-261-5657
Toll-free: 844-348-8960

Phone Banking (ARU)
Local: 616-285-2164
Toll-free: 800-453-9254

 

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CARD SERVICES
ATM/Debit Cards & HSA Cards
Card & PIN Activation: 1-866-762-0558
Lost or Stolen Cards: 1-844-421-3408
Digital Wallet Support:
1-844-421-3407

Credit Cards
Card & PIN Activation: 1-866-762-0558
Card Support & Lost/Stolen Cards:
1-844-421-3408
Disputes: 1-844-421-3409

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SECURE MESSAGE

Login to Online Banking or the Mobile App and select "Contact Us" to send a secure message to the Community West team.

 

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LIVE CHAT - BROOKE

Our virtual assistant can connect you with a Community West representative.

Brooke's Hours: 24/7

 

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VISIT A BRANCH

Comstock Park
4555 West River Dr NE

Grandville
3089 44th St SW

Kentwood
5801 Broadmoor Ave SE

Middleville
303 Arlington St (M-37)

Rockford
3 N. Monroe St

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MAILING ADDRESS

PO Box 8069
Kentwood, MI 49518

STILL NEEDING ASSISTANCE?

Check out these frequently asked questions for additional help!