How-to Guides
- New User? Using our Pay My Loan portal, click the Register Now button
- Follow the prompts using your account number and personal information to complete registration.
- Existing user? Log into the Pay My Loan portal to pay your loan. Please note, your Pay My Loan username/password is separate from your Online Banking login credentials.
Tip: When enrolling in Online Banking or “Pay My Loan” services, your account number is the group of digits before the hyphen. Ex: 12345-678
*3.75% convenience fee applied to all debit or credit card payments
- Sign in to Online or Mobile Banking
- In Online Banking: Hover on Pay & Transfer
- In Mobile Banking: click Move Money
- Click Schedule a Transfer
- Select the Frequency (monthly for loan payments)
- Select the account to pay from and the loan account
- When choosing the Transfer Type, select Make a Standard Loan Payment
- Confirm details and Click Schedule Transfer
No fee for payment.
- Sign in to Online or Mobile Banking
- In Online Banking: Hover on Pay & Transfer
- In Mobile Banking: Click Move Money
- Click Bill Pay
To Enroll:
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- Click Enroll for Bill Pay
- Choose your checking account
- Click Enroll Now
To Add Payee:
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- Click Add a Payee
- Add a new Payee following the prompts (Ex: when paying a Community West loan)
- Type Community West Credit Union as the payee
- Enter your Community West Loan Account Number (with the suffix, no dash)
- Once you’ve entered the Payee information, Click Pay Multiple Bills to schedule the recurring payment
No fee for payment.
