HOW TO GUIDES

• New User? Using our Pay My Loan portal, click the Register Now button.
• Follow the prompts using your account number and personal information to complete registration.
• Existing user? Log into the Pay My Loan portal to pay your loan. Please note, your Pay My Loan username/password is separate from your Online Banking login credentials.

Tip: When enrolling in Online Banking or “Pay My Loan” services, your account number is the group of digits before the hyphen. Ex: 12345-678
*3.75% convenience fee applied to all debit or credit card payments

• Sign in to Online or Mobile Banking
• In Online Banking: Hover on Pay & Transfer
• In Mobile Banking: click Move Money
• Click Schedule a Transfer
• Select the Frequency (monthly for loan payments)
• Select the account to pay from and the loan account
  • When choosing the Transfer Type, select Make a Standard Loan Payment
  • Confirm details and Click Schedule Transfer

No fee for payment.

• Sign in to Online or Mobile Banking
• In Online Banking: Hover on Pay & Transfer
• In Mobile Banking: Click Move Money
• Click Bill Pay

To Enroll:

• • Click Enroll for Bill Pay
  • Choose your checking account
  • Click Enroll Now

To Add Payee:

• • Click Add a Payee
  • Add a new Payee following the prompts (Ex: when paying a Community West loan)
    • Type Community West Credit Union as the payee
    • Enter your Community West Loan Account Number (with the suffix, no dash)
  • Once you’ve entered the Payee information, Click Pay Multiple Bills to schedule the recurring payment

No fee for payment.