User ID to Username Update

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Effective December 4, 2023, all users will be required to update from a User ID to a Username in Online Banking and the Mobile App.

If you currently have a username, please verify it meets the requirements. If it does not, you will also need to update this information.

Usernames are not case-sensitive, and must pass the requirements:

  • Must be 1–20 characters long
  • Cannot contain any special characters
  • Cannot begin or end with a space
  • Cannot contain your account number
  • Cannot contain your first or last name
  • Cannot be all numbers

Updating is simple — just follow the steps below.

Step 1:

Access communitywestcu.org, click on the blue login button, enter your login credentials, and click “Sign In

Screen shot of the Community West Credit Union hope page with the Online Banking login drop down showing.

Step 2:

Click the icon in the upper right corner, then select “Personal Info & Settings

Screenshot of the homepage in the Online Banking Application showing the cursor hovering over the icon in the upper right corner of the screen with a drop down menu displaying the Personal Info & Settings.

Step 3:

Select “Change Username

Screenshot of the Personal Info & Settings landing page with the cursor hovering over the change username button.

Step 4:

Enter a new username, and ensure it meets all requirements. Once an updated password is entered, a green checkmark will appear on the right, and the “Change Username” button will be clickable. Select the “Change Username” button to finalize.

Screenshot of the Change Username form. Text description: Usernames are not case-sensitive, and must pass the requirements: Must be 1–20 characters long Cannot contain any special characters Cannot begin or end with a space Cannot contain your account number Cannot contain your first or last name Cannot be all numbers Current Username: commwest4ever New username: fillable box for new username, with a green checkmark and a blue button that says "Change Username"

You have officially updated your username!

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