A Message to our Members

To protect the health and wellness of our employees and for the safety of our members, we will begin operating by appointment only for in-branch services on November 22. Our Comstock Park branch lobby will remain open without appointment during the scheduled remodel. For basic transactions, we encourage members to utilize our drive-thru and ATM services, available at all branches.

To schedule an appointment, click here or call (616) 261-5657.

We encourage you to access your account from home 24/7 using Online Banking and Mobile Banking. We’ve made several enhancements that make it easier than ever to manage your account digitally. If you haven’t already, download the CWCU Mobile App or enroll in online banking today.

View our Frequently Asked Questions for answers to some of the questions you may have.

ACCESS YOUR ACCOUNT ONLINE TO:
  • Monitor Account Activity
  • Manage Loans
  • Transfer Funds
  • Update Personal Information
RESOURCES

Enroll in Online Banking – follow our step-by-step guide
Download the Mobile Banking App on Apple
Download the Mobile Banking App on Google Play
Frequently Asked Questions

BRANCH LOCATIONS AND HOURS

Branch lobbies are open by appointment only for in-branches services. For everyone’s safety, wearing a CDC approved face covering is encouraged regardless of vaccination status.

Our Comstock Park branch lobby will remain open without appointment during the scheduled remodel.

MAKE APPOINTMENT

Drive-thru transactions are available during regular business hours at all branches.

ATMs are available 24/7. As a Community West member, you also have access to a fee-free credit union network of ATMs. You can find a CO-OP ATM nearest you here.

We appreciate your flexibility and understanding. Please continue to check here for updates on branch service.

CONTACT US

Members in need of personal assistance may also call us at (616)261-5657 or toll-free (844)348-8960 Monday through Friday 9 am – 5 pm, Saturday 9 am – Noon.

You can do your banking without going into a branch by using the drive-thru at all locations or by visiting any of the more than 30,000 fee-free ATMs nationwide.

FREQUENTLY ASKED QUESTIONS

Account Access

You will notice various safeguards in place to assist with social distancing guidelines. Protecting the health and well-being of our members and our team remains our highest priority.

Branch LocationHoursService
Comstock Park – West River Drive

Mon – Fri: 9 am – 5 pm

Sat: Closed

Lobby Open During Remodel

Drive-thru

ATM

Grandville – 44th Street

Mon – Fri: 9 am – 5 pm

Sat: 9 am – 12 pm (drive-thru only)

Lobby by Appointment*

Drive-thru

ATM

Hudsonville – 32nd Avenue

Mon – Fri: 9 am – 5 pm

Sat: Closed

Lobby by Appointment*

Drive-thru

ATM

Kentwood – 5801 Broadmoor Ave

Mon – Fri: 9 am – 5 pm

Sat: 9 am – 12 pm (drive-thru only)

Lobby by Appointment*

Drive-thru

ATM

Middleville – Grand Rapids Street

Mon – Fri: 9 am – 5 pm

Sat: Closed

Lobby by Appointment*

Drive-thru

ATM

Rockford – N Monroe Street

Mon – Fri: 9 am – 5 pm

Sat: 9 am – 12 pm (drive-thru only)

Closed December 4

Lobby by Appointment*

Drive-thru

ATM

*In-branch services by appointment only. To schedule an appointment, click here or call (616) 261-5657. 

You can withdraw cash by visiting a branch drive-thru Monday – Friday during regular business hours or one of the more than 30,000 fee-free ATMs nationwide. ATMs and Drive-thrus are available at every branch. 

You can make cash and check deposits at any branch drive-thru or with a lobby appointment during regular business hours. You can also make deposits at any of the more than 30,000 fee-free ATMs, including an ATM at every Community West branch. Deposits can also be made at branches any time using the secure night drop.

Check deposits can also be made using the Community West CU Mobile Banking App. Members can enroll in this feature in the mobile banking app.

If you believe you have temporarily misplaced your debit card, you can “lock” your card using Card Controls in Mobile Banking. This feature is accessible in the “More” tab. Once you find your debit card, you can “unlock” the card within the same menu.

To report your card lost or stolen, please call one of the following numbers.

Lost/Stolen Debit Card: 888.908.7798
Lost/Stolen Credit Card: 866.820.5878

Members with a Community West savings or checking account can set up automatic transfers in online or mobile banking to pay their Community West loan. For assistance setting up automatic payments, please contact us.

You can also pay your loan online using a debit or credit card* using the Pay My Loan button on the top of our home page. To access your account, you will first need to register.

*3.5% convenience fee applies

If you don’t need a new card right away, you can call (616)261-5657 and a new card will be mailed within approximately 7 – 10 business days. For more urgent matters, a new card can be issued by appointment or via drive-thru at our Comstock Park, Grandville, and Kentwood locations.

Applying for a loan online is easy! Visit our online application to begin and choose the loan type that’s best for you.

If you are seeking a Mortgage or Home Equity loan, apply here.

The Community West Credit Union routing number is 272480995.

Online and Mobile Banking

To enroll in Online Banking, follow our step-by-step guide. You will need your account number and the primary account holder’s SSN to begin.

Please call (616)261-5657 for help enrolling in Online Banking.

To begin using the CWCU Mobile Banking App, you will first need to enroll in Online Banking. Follow our step-by-step guide to enroll.

The Community West CU Mobile Banking App is available for download in the App Store and Google Play store. Once downloaded, use your Online Banking credentials to login and begin banking on the go!

Watch the short video below for steps on how to transfer money in Online Banking.

Follow the steps below to deposit a check using the Community West CU Mobile Banking App.

  • Login to your account using the Community West CU Mobile Banking App
  • Click Move Money, then click Deposit Check
    • If this is your first time using Mobile Deposit, you will be prompted to accept the User Agreement
  • Click Deposit Your Check
  • Click Continue
  • Enter the Check Amount
  • Take a picture of the Front of Check and Back of Check
    • Note: Place the check on a dark, flat surface for best results
  • Choose the account where you would like the check deposited
  • Click Submit

After enrolling in Online Banking, you may sign up for eStatements to begin receiving your statements electronically. Watch the short video below for steps on how to sign up.


To reset your Online Banking password, click Forgot Password in the It’sMe247 login and follow the prompts.

If you are locked out of Online or Mobile Banking, please call (616)261-5657 or submit a Contact Us form to have your account reset.

To update your personal information in Online Banking, follow the steps below.

  • Login to It’sMe247 Online Banking
  • Hover over Info Center in the menu bar
  • Under My Preferences, click Personal Information
  • Here you can view your address, email address, and phone number.
  • To edit details, click Edit My Information
  • Once complete, click Update My Information
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