Fraud Protection

Fraud Protection Services

Fraud can happen to anyone, and when it affects you or someone you love, the impact can be overwhelming, both financially and emotionally. At Community West Credit Union, we offer a range of products and services to help minimize the impact of fraud. The earlier you’re able to detect suspicious activity, the better. Discover how we help our members fight against fraud with a review of our credit union fraud protection services, or call us at 844.348.8960 to learn more.

If You Believe You Are a Victim of Fraud

Whether you receive a card alert for a purchase you didn’t make, or notice something fishy on your eStatement, it’s important to act quickly when it comes to any type of fraud. First, contact CWCU right away at 844.348.8960 to notify us about a disputed charge. We will open a fraud investigation, taking action promptly to help prevent any further unusual activity, and protect your account. If you’ve physically lost your card, it’s also imperative that you contact us immediately.

Card Alerts

Don’t let a single swipe go unnoticed. With card alerts from CWCU, you’ll be notified every time that your card is swiped, making it easy to monitor card usage from wherever you are. You can choose an alert delivery method and trigger that meets your needs, such as transactions exceeding a certain amount or purchases made online. Once an alert is generated, you’ll receive a notification via e-mail or text message for enhanced security, control and convenience. Sign up for Debit Card Alerts and Credit Card Alerts today!

Fraud Alerts

Help manage your account activity and quickly identify potentially fraudulent transactions. You’ll receive notifications directly to your phone and can report suspicious activity on your account.


eStatements make it easy to monitor your account and quickly identify strange charges. Plus, eStatements are available four to six days earlier than traditional statements sent via the postal service. That means you’ll be able to check your account information without delay. In addition, eStatements help protect your sensitive information – no need for storage, shredding, or risk through postal delivery. Get started with eStatements by enrolling through Online Banking today!

eNotices and eAlerts

Receive important notices from CWCU by enrolling in eNotices and eAlerts. By signing up for these alerts, you can choose how you receive notifications for certain banking transactions. For instance, you can set up an alert for when you receive credit union notices or account balance alerts when your balance is above or below a certain amount. You can also set up ACH deposit or withdrawal alerts. Our eNotices and eAlerts can be set to appear in the online banking message center or sent to you directly via e-mail or text message, so you can easily monitor your account for suspicious activity.


For just $3.00 a month, you can bring home added peace of mind with IDProtect®, a personal identity theft monitoring and resolution service*, which offers:

  • Comprehensive Identity Theft Resolution Services
  • Debit and Credit Card Registration
  • 3-in-1 Credit File Monitoring**
  • 3-in-1 Credit Report
  • Total Identity Monitoring
  • Identity Theft Expense Reimbursement Coverage***

When you enroll in IDProtect®, you also receive access to an online identity theft news center, as well as phone and web resources you can use to better educate and protect yourself from credit fraud. What’s more, this service protects not only yourself, but your family members and joint account owners, too.

Learn More

More people shop and pay bills online than ever before, creating a growing number of opportunities for credit fraud. But with credit union fraud protection, you can keep your finances safe and reduce risk with help from a trusted partner in your financial well-being. For more information about fraud protection, credit fraud protection, and card fraud protection services from Community West Credit Union, visit one of our five branches in Comstock Park, Grandville, Kentwood, Middleville or Rockford, or give us a call today.

*IDProtect® service is a personal identity theft protection service available to CWCU account owners(s), their joint account owners and their eligible family members. The service is available to non-publicly traded businesses and their business owner(s) listed on the account and their eligible family members (service not available to employees or authorized signers who are not owners). Service is not available to a “signer” on the account who is not an account owner. Service is not available to clubs, organizations and/or churches and their members, schools and their employees/students. For revocable grantor trusts, the service is available only when a grantor is serving as a trustee and covers the grantor trustee(s) and their eligible family members (Fiduciary is not covered). Family includes: Spouse, persons qualifying as domestic partner, and children under 25 years of age and parent(s) of the account holder who are residents of the same household. Registration/activation required.

**Credit file monitoring from Equifax and TransUnion will take several days to begin following activation.

***Special Insurance Program Notes: The descriptions herein are summaries only. They do not include all terms, conditions, and exclusions of the policies described. Please refer to the actual policies for complete details of coverage and exclusions. Insurance is offered through the company named on the certificate of insurance. Refer to Insurance Documents for complete details of coverage. Insurance products are not insured by NCUA or any Federal Government Agency; not a deposit of or guaranteed by the credit union or any credit union affiliate.

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