More Convenience. More Security.

In the digital age, we frequently have to sacrifice convenience for security. Our new, easy-to-use mobile management app gives you more of both. With popular functions and added security features at your fingertips, you can take care of important matters in mere seconds from anywhere at any time.

Simply register your card with our CWCU Cards Mobile App, and you can see account details, get a 90-day transaction history, make payments, turn a card off or on, dispute transactions, set alerts, and report a card lost or stolen.

 

CWCU Cards Mobile App

At Community West Credit Union, we provide convenient and secure debit and credit card management in the palm of your hand. With services like Activity Alerts and Travel Request Forms, you can easily manage your card transactions from anywhere. Download the CWCU Cards App today and begin enjoying all of the digital features Community West has to offer.

Installing the CWCU Cards Mobile App on your smartphone or other mobile device is like instantly upgrading your Community West Credit Union card account. Best of all, it’s free and available now!

Click the icon below to download the app to your Apple or Android device.

 Click here for complete details.

Card Controls

Life happens and sometimes you might misplace your card for JUST a moment. You know it’s around, but you maybe aren’t exactly sure where. That’s where card controls come in! Card Controls allow you to take control of your debit card with alerts and status changes in a few clicks.

Card Activity Alerts
Don’t let a single swipe go unnoticed. With card activity alerts from CWCU, you’ll be notified via text message or email every time that your card is swiped, making it easy to monitor card usage from wherever you are. You can choose to enable activity alerts and a trigger that meets your needs, such as transactions exceeding a certain amount, or purchases made online.

Lost or Stolen Card
If you believe you have temporarily misplaced your debit card, you can “lock” your card using Card Controls in the CWCU Cards Mobile App. This feature is accessible by pressing the green lock icon on the image of your card inside the app. Once you find your debit card, you can “unlock” the card within the same lock icon, but it will be in red.

To report your card truly lost or stolen, use the CWCU Cards Mobile App, or please call one of the following numbers.

Lost/Stolen Debit Card: 888.908.7798
Lost/Stolen Credit Card: 866.820.5878

  • Open or Download the CWCU Cards Mobile App
  • First Time User: Toggle to Enroll and complete the enrollment process
  • Click the ≡ and select Notification Settings
  • Choose the card to manage from the list
  • Choose the Card Controls you wish to receive

To Lock Your Card:

    • Click the green lock icon in the bottom left of your card. A pop-up will appear to confirm.

To Enroll in Activity Alerts:

    • Click the image of the card you wish to receive alerts
    • Click Notification Settings at the bottom of your screen
    • Toggle to Alerts
    • Choose from the drop-down: All Transactions, Selected Transactions, or None

To Report Your Card Stolen:

    • Click the image of the card that has been stolen
    • Click Lost or Stolen at the bottom of the screen
    • Select Yes if you wish to continue with the form
    • Fill out the form as prompted

Q: What can I do with this app?

A: You can view your credit and debit card transactions, pay your credit card bill and view payment history, lock or unlock cards, report cards lost or stolen, and set alerts and controls for purchases.

Q: What are Alerts & Controls? 

A: Alerts are customized notifications you set to alert you when something happens on your card. You can be notified for transactions over a certain dollar amount, or a foreign transaction, etc.

Controls are limitations you put in place on your card. You can set a control to deny certain transactions, only approve transactions over a certain dollar amount or decline transactions from a gas pump. Set your card preferences for your lifestyle. 

Q:  What operating systems are supported?

A:  The latest version of iOS and Android are supported plus two previous versions of each.

Q:  Do I have to be connected to mobile data or Wi-Fi in order for the app to work?

A:  As long as there is an internet connection, via a mobile data plan or a Wi-Fi connection, the app will work.

Q:  What do I need to enroll?

A:   You need to have; your CWCU credit or debit card number you want to manage using this app, information about the primary cardholder, and contact information that will be used to set up your profile.

Q:  I can’t get past the enrollment process and I know I’m entering the correct information.

A:   Please return to the login page and tap on “Contact” to get the phone number you can call for additional assistance.

Q:  What is the username, password, and email address requirements?

A:  Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system.

Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters.

The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.

Q:  When I try to log in, I get a message “We still can’t verify your information” and I’m given a phone number. What’s this?

A:  Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, your account will be locked and will need to be unlocked before you can log into the app.

Q: Can I just call Community West Credit Union? 

A: Yes! Feel free to call one of our experts and we can assist with troubleshooting.

Q:  I’m trying to enroll or log in and I’m getting a “Not your fault” message.

A:  This message may sometimes indicate there is a wide-spread issue with the app. You can try to uninstall and reinstall the app. You can also tap on “Contact” to reach a phone number to call for assistance, or report the issue.

Q:  What if I forget my username?

A:  If you forget your username, tap on “Forgot Username” and enter the email address associated with your profile. You will then be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.

Q:  What if I forget my password?

A:  If you forget your password, tap on “Forgot Password” and enter your username and one of the card numbers associated with your account. You will then be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after 1 hour.

Return to the login page. Log in with your username and temporary password. You will be prompted to enter your temporary password again, plus pick and verify a new password.

Q:  What accounts can I see and access using this app?

A:   You can see transactions and payments related to the CWCU credit and debit cards you have added to your user profile. If you would like to add more CWCU card accounts to your user profile, you can swipe left all the way on the Account Summary, and then tap on Add Card.

Q:   Can a secondary or authorized user access their shared account using this app?

A:   Yes. If you have the card number and information about the primary cardholder, you can add the card at the time of enrollment. If you are already enrolled in the app, you can add a card by swiping left all the way on the Account Summary, and then tap on Add Card.

Q:  Why don’t I see the account balance for my debit card?

The app only displays purchase transactions on your CWCU debit card. Please log into the CWCU Online Banking app for current balance, or more information regarding your CWCU debit card. 

Q:  I’m trying to report my card as lost or stolen and I’m getting a message “It looks like you are trying to update your address.” Why can’t I complete my lost/stolen report in this app?

A:   You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.

Q:  Can I view or make changes to a pending credit card payment?

A:  You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it. However, the payment can be cancelled.

Q:  What is the purpose of giving my card a nickname?

A:  Your card’s nickname will appear on the Account Summary, Transactions, and other screens. Its purpose is to help you distinguish between different cards that have been added to your user profile.

Q:  How can I change my email address, phone number, username, name, password, security questions, or profile picture?

A:  On the Account Summary, tap on the ≡ menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions.

Q:   How can I change my username or mailing address?

A:   You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app. Please contact Community West Credit Union for ways to update your mailing address. 

Q:  If I’ve enabled alerts how will I receive my notifications?

A:  Alerts, when enabled, will be sent as SMS text messages to the phone number that is in on your profile. If you enable alerts, please make sure a valid phone number, that can receive text messages, has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.

Q:  Who do I call for help?

A:  If you need assistance and you are on the login page, tap on “Contact” at the bottom right to pull up a number you can call. If you are already logged in to your account, tap on the ≡ menu in the upper left, and then tap on “Contact” at the bottom of the menu that appears.

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