A Message to our Members

We want you to know that you are more than a member to us. That’s why we’re doing all we can to remain available and ready to assist if you need our help. View our Frequently Asked Questions for answers to some of the questions you may have during this time.

We encourage you to access your account from home 24/7 using Online Banking and Mobile Banking. We’ve made several enhancements that make it easier than ever to manage your account digitally. If you haven’t already, download the CWCU Mobile App or enroll in online banking today.

ACCESS YOUR ACCOUNT ONLINE TO:
  • Monitor Account Activity
  • Manage Loans
  • Transfer Funds
  • Update Personal Information
RESOURCES

Enroll in Online Bankingfollow our step-by-step guide to enroll
Download the Mobile Banking App on Apple
Download the Mobile Banking App on Google Play
Frequently Asked Questions


BRANCH LOCATIONS AND HOURS

Effective November 17, branch lobbies are open by appointment only Monday – Friday during regular business hours. For everyone’s safety, wearing a CDC approved face covering is required for entry and service. You will need your ID for verification, and we ask that you maintain proper social distancing.

Make Appointment

Drive-thru transactions are available during regular business hours at all branches.

We appreciate your flexibility and understanding during these times. Please continue to check here for updates on branch service.


FINANCIAL RELIEF

Community West is committed to being a secure and reliable resource for our members and community. We understand that many members may be impacted by the current public health emergency. To us, you are more than a member and our mission is to help you navigate any negative financial impact you are experiencing due to this crisis. If you need financial assistance, go to Financial Relief for more information about options available to help.


CONTACT US

Members in need of personal assistance may also call us at (616)261-5657 or toll-free (844)348-8960 Monday through Thursday 9 am-5 pm, Friday 9 am-6 pm, Saturday 9 am-Noon.

You can do your banking without going into a branch by using the drive-thru at our Comstock Park, Hudsonville, Grandville, Middleville, and Rockford locations or by visiting any of the more than 30,000 fee-free ATMs nationwide.


COVID-19 RELATED SCAMS

If we reach out to you, we won’t ask for confidential information such as your name, password, personal identification number (PIN), or other account information. See the Federal Trade Commission’s advice for consumers to protect yourself from scams.

Could scammers be filing for unemployment in your name? Learn more here.


FREQUENTLY ASKED QUESTIONS

Account Access

What can I expect during an appointment?

You will notice various safeguards in place to assist with social distancing guidelines. Protecting the health and well-being of our members and our team remains our highest priority.

How do I make an appointment?

Which branches are open?

Branch Location Hours Service
Comstock Park – West River Drive Mon – Thurs: 9 am – 5 pm

Fri: 9 am – 6 pm

Sat: Closed

Branch Lobby*

Drive-thru

ATM

Grandville – 44th Street Mon – Thurs: 9 am – 5 pm

Fri: 9 am – 6 pm

Sat: 9 am – 12 pm (drive-thru only)

Branch Lobby*

Drive-thru

ATM

Hudsonville – 32nd Avenue Mon – Thurs: 9 am – 5 pm

Fri: 9 am – 6 pm

Sat: Closed

Branch Lobby*

Drive-thru

ATM

Kentwood – 5801 Broadmoor Ave Mon – Thurs: 9 am – 5 pm

Fri: 9 am – 6 pm

Sat: 9 am – 12 pm (drive-thru only)

Branch Lobby*

Drive-thru

ATM

Middleville – Grand Rapids Street Mon – Thurs: 9 am – 5 pm

Fri: 9 am – 6 pm

Sat: Closed

Branch Lobby*

Drive-thru

ATM

Rockford – N Monroe Street Mon – Thurs: 9 am – 5 pm

Fri: 9 am – 6 pm

Sat: 9 am – 12 pm (drive-thru only)

Branch Lobby*

Drive-thru

ATM

*Branch lobbies are open by appointment only Monday – Friday during regular business hours.

How do I withdraw cash from my checking/savings account?

You can withdraw cash by visiting a branch lobby Monday – Friday during regular business hours or one of the more than 30,000 fee-free ATMs nationwide. Branches with a drive-thru are available Monday – Saturday during regular business hours.

ATMs are available at every branch. Drive-thru(s) are available at our Comstock Park, Hudsonville, Grandville, Middleville, and Rockford branches.

How do I access cash if the branch nearest me does not have a drive-thru?

All branch lobbies have drive-thru access during regular business hours.

You can also access cash by visiting one of the more than 30,000 fee-free ATMs or a Shared Branching location. You will need a valid ID and your account number for Shared Branching transactions. We recommend contacting any Shared Branching location to confirm hours before visiting.

Can I access cash at an ATM using my Debit Card?

Yes! You can use your debit card to access cash at any one of the more than 30,000 fee-free ATMs. Enter your debit card at the ATM, and use the same PIN you use to make purchases.

Should I withdraw my money and have extra cash on hand during this health crisis?

If you need some extra cash on hand, we are open for business to serve you. Stay updated on hours and operations on this site. Your deposits are federally insured, up to $250,000 by the NCUA,  an agency of the federal government. There is no safer place for your money.

How can I make a deposit into my account?

You can make cash and check deposits at Community West branches with a drive-thru during regular business hours or at any of the more than 30,000 fee-free ATMs. Deposits can also be made at branches any time using the secure night drop.

Check deposits can also be made using the Community West CU Mobile Banking App. Members can enroll in this feature in the mobile banking app.

What can I do if my debit or credit card is lost or stolen?

If you believe you have temporarily misplaced your debit card, you can “lock” your card using Card Controls in Mobile Banking. This feature is accessible in the “More” tab. Once you find your debit card, you can “unlock” the card within the same menu.

To report your card lost or stolen, please call one of the following numbers.

Lost/Stolen Debit Card: 888.908.7798
Lost/Stolen Credit Card: 866.820.5878

How can I pay my loan online with Community West Credit Union?

You can pay your loan online using a debit or credit card using the Pay My Loan button on the top of our home page. To access your account, you will first need to register.

How do I get a new ATM or Debit Card?

If you don’t need a new card right away, you can call (616)261-5657 and a new card will be mailed within approximately 7 – 10 business days. For more urgent matters, a new card can be issued via drive-thru at our Grandville and Comstock Park locations.

How do I apply for a loan online?

Applying for a loan online is easy! Visit our online application to begin and choose the loan type that’s best for you.

If you are seeking a Mortgage or Home Equity loan, apply here.

How can I get cash in specific denominations?

Specific cash denominations can be requested at branch drive-thru(s) during regular business hours.

What is the Community West Credit Union routing number?

The Community West Credit Union routing number is 272480995.

Online and Mobile Banking

How do I enroll in Online Banking for the first time?

To enroll in Online Banking, follow our step-by-step guide. You will need your account number and the primary account holder’s SSN to begin.

Please call (616)261-5657 for help enrolling in Online Banking.

Can I use the Mobile Banking App if I don’t have an Online Banking account?

To begin using the CWCU Mobile Banking App, you will first need to enroll in Online Banking. Follow our step-by-step guide to enroll.

How do I download the Community West Mobile Banking App?

The Community West CU Mobile Banking App is available for download in the App Store and Google Play store. Once downloaded, use your Online Banking credentials to login and begin banking on the go!

How do I transfer money between my accounts in Online Banking?

Watch the short video below for steps on how to transfer money in Online Banking.

How do I deposit checks in Mobile Banking?

Follow the steps below to deposit a check using the Community West CU Mobile Banking App.

  • Login to your account using the Community West CU Mobile Banking App
  • Click Move Money, then click Deposit Check
    • If this is your first time using Mobile Deposit, you will be prompted to accept the User Agreement
  • Click Deposit Your Check
  • Click Continue
  • Enter the Check Amount
  • Take a picture of the Front of Check and Back of Check
    • Note: Place the check on a dark, flat surface for best results
  • Choose the account where you would like the check deposited
  • Click Submit

How do I access my statements electronically?

After enrolling in Online Banking, you may sign up for eStatements to begin receiving your statements electronically. Watch the short video below for steps on how to sign up.

How do I reset my password in Online Banking?

To reset your Online Banking password, click Forgot Password in the It’sMe247 login and follow the prompts.

I am locked out of my Online Banking account. How do I gain access again?

If you are locked out of Online or Mobile Banking, please call (616)261-5657 or submit a Contact Us form to have your account reset.

How do I enroll in Bill Pay?

Watch the video below for a step-by-step guide on how to enroll in Bill Pay.

How do I update my personal information?

To update your personal information in Online Banking, follow the steps below.

  • Login to It’sMe247 Online Banking
  • Hover over Info Center in the menu bar
  • Under My Preferences, click Personal Information
  • Here you can view your address, email address, and phone number.
  • To edit details, click Edit My Information
  • Once complete, click Update My Information

How will the IRS know where to send my payment?

Economic impact payments: What you need to know
From IRS.gov

According to the IRS, “the vast majority of people do not need to take any action. The IRS will calculate and automatically send the economic impact payment to those eligible.”

If you already filed your 2019 tax returns, the IRS will use this information to calculate the payment amount.
If you have not filed your 2019 tax returns, the IRS will use information from your 2018 tax filing to calculate the payment.
The economic impact payment will be deposited directly into the same banking account reflected on the return filed. If the IRS does not have your current direct deposit information, learn more here.

Visit IRS.gov for more information.

Information last updated April 8, 2020.

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