Community West Credit Union
                 

  

    How To Sign Up For Bill Pay                            Return to Top

    Step 1 - Login to Home Banking.

    Step 2 - Mouseover the “Online Bill Pay” tab and click "Bill Pay Enrollment"
               
    Step 3 - Accept the Terms and Conditions of Bill Pay and your account will be ready to use the next day.
               
    Step 4 - When ready to use, go to the “Online Bill Pay” tab and select “Bill Pay Manager”

               


    Accessing Bill Pay                                               Return to Top

    Visit www.communitywestcu.org and choose Online Banking.

    Enter your account number & access code in the appropriate fields and click 'Continue'.

     


    Select Bill Pay from the Menu Bar.


    Selecting Accounts for Bill Pay                          Return to Top

    The first time you use Bill Pay, the system will prompt you to choose the accounts from which you want to pay bills.  You may add any of the checking accounts tied to your Bill Pay ID.

    *Some account types may be subject to additional per transaction fees.

     

    Accept the Enrollment/Transactions fees to complete the enrollment process.

    You may also choose the starting number of checks submitted in Bill Payment.

     


    Adding Electronic Payees                                   Return to Top

    Click the Add Payee button to the right, then enter the name of the Company or Person
    you want to pay.  The State field is optional.  Click Submit to search for any Electronic Payee matches.

     

    If the Payee you searched for is listed, click the Payee Name to select. If none of the Payees listed are your payee, or you want to pay by check, click the link to the right of 'None of the results above are my Payee'.

    Complete the remaining fields to set up the payee. Enter an Alias to create a nickname for this payee (optional).  The Account Number and Address fields are required.

     

    The Payee will be listed on the Payees screen.


    Adding Check Payees                                         Return to Top

    Click the Add Payee button to the right, then enter the name of the Company or Person
    you want to pay.  The State field is optional.  Click Submit to search for any Electronic
    Payee matches.

     

    If the Payee was not available for Electronic Payment, the Add Payee screen will display with Check as the Payee Type. Complete the remaining fields to set up the Payee. 

     *The Payee Name will appear on the Pay to the Order Of line of any checks sent to this payee.

    The Account Number and Address fields are required.  If you do not have an account number for the payee ,enter n/a.

     

    The Payee will be listed on the Payees screen.


    Adding Payments                                                Return to Top

     

    Add Payment

    Click Add Payment from the Bill Pay menu.
    Choose the Pay From Account, as well as
    the Payee.  Enter the Amount of the payment and any Memo comments (memo is optional and only displays on payments made by check). The Frequency is how often you want the bill paid.  For one time payments, it is quicker to use the Quick Payment option. The Payment Date is the date the payment should be sent to the payee. 

    *Allow 2-3 business days for Electronic Payees to receive their payment, and 5-7 days for Check Payees.

    For recurring payments, choose when you want the last payment made (Expiration Date).

     

    Quick Payment

    Click Quick Payment from the Bill Pay menu.
    Select the Payee(s) you want to send a payment to and click Submit.  Select the Payment Date, Account, and Payment Amount for
    each payment.

     

    Payments added will display on the Main page of Bill Payment


    Viewing History                                                   Return to Top

     

    Select History from the Bill Pay menu.  The default amount of history will display. 

    *to change the default setting, choose Options - Display Options.

    Use the drop down menu to change the amount of history displayed.

     

     

    Choosing Search Payment History will allow you to search by Payee, Payment Date and Dollar Amount.

     

    Bill Pay history is available for 19 months.


    Canceling Bill Pay Services                                                   Return to Top

     

    To cancel your Bill Pay subscription, you must first click "Bill Pay Enrollment" located in the "ONLINE/BILL PAY" menu.

    Click the link next to "To Cancel bill payment" followed by clicking "Unenroll Now."

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PO BOX 8069 Kentwood, MI 49518 - (616) 261-5657

   
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